Refund policy

Because all items at Art House Fashion are custom-made and tailored specifically to your preferences, we strictly accept returns or exchanges only if a product arrives damaged, defective, or incorrect due to a production or logistics error. We do not offer returns, refunds, or exchanges for change-of-mind, final sale items, or incorrect customer selections.

Our policy lasts 30 days from the date your item is delivered. If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund, replacement, or exchange.

To qualify for a return or replacement, your item must meet the following criteria:

• Unused Condition: The product must be completely unused, unworn, unwashed, and in the identical state as when it was delivered to you.
• Proof of Issue: You must provide clear photographic evidence showing the damage, defect, or fulfillment mistake when submitting your request.

Do not send your item back to the manufacturer or fulfillment center without prior authorization. Unapproved returns will not be processed.

1. Submit Your Request: Email our team at info@giftsbylada.com within the 30-day window. Include your order number, a brief description of the issue, and clear photos of the damage or defect.
2. Review & Approval: Our team will examine your request. Once approved, we will email you detailed return instructions, including the designated drop-off location or shipping label.
3. Shipping Costs: If an item is approved for return or exchange due to a manufacturing or shipping defect, Art House Fashion will cover the return shipping fees.

• Notification: Once your return is received and inspected at our facility, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.
• Processing: If approved, your full refund will be automatically initiated. The funds will be credited directly back to your original credit card or initial payment method. Please allow up to 5 business days for your financial institution to reflect the transaction.

If your refund is approved but you have not yet seen the credit in your account:

1. Review your bank statement or credit card portal once more.
2. Contact your credit card provider or banking institution directly. It often takes processing time before a refund is officially posted to your account balances.
3. If you have completed these steps and still have not received your funds, please contact us at info@giftsbylada.com.

We only replace items if they arrive defective or damaged through no fault of your own. Approved exchanges will be processed for the exact same item and art print originally ordered. Depending on your global region, the delivery time for your exchanged product to arrive may vary.